Please read these terms and conditions carefully.
If you require further information please contact us.
“Agreement” means the agreement based on these terms and conditions between the Company and the Client for the Software and/or performance of the Services;
“Client” means the person, firm or company purchasing SEO Services from the Company;
“Company” means Business Three Nine Consulting Limited trading as threenine.co.uk which is entering into the Agreement;
By placing an order with Three Nine Consulting, you confirm that you are in agreement with and bound by the agreement.
Anyone who experiences a problem with the service provided by Three Nine Consulting should raise the matter directly to Three Nine Consulting in writing, giving sufficient information to identify the issue and clearly outlining the grounds for complaint.
Three Nine Consulting will do everything in its power to resolve the issue to the satisfaction of the complainant.
The company standard terms and conditions for Search Engine Optimisation (SEO) Services are as follows:
Prior to work being undertaken by Three Nine Consulting, we require assurances from the client stating that:
The client agrees that their website is not hosted on free web space using domain forwarding (either framed or otherwise) whilst using Three Nine Consulting SEO Services.
The client must grant the authority to submit the Website pages being promoted to Search Engines and directories.
The client must guarantee Three Nine Consulting at all times that the material included in the Web Site:
Three Nine Consulting will carry out work only where an agreement is provided by the client either by email, telephone, mail or fax.
An ‘order’ is deemed to be a written or verbal contract between Three Nine Consulting and the client. The terms are set out below and these constitute the only terms and conditions under which Three Nine Consulting enters into this agreement.
No employee or agent of Three Nine Consulting is authorised to agree or perform any alterations in the terms and conditions of this agreement.
This agreement lasts for a period of 3 months unless the client wishes to extend it by giving notice to Three Nine Consulting.
The client shall pay the entire invoice fee within 10 days of invoice date.
In the event of the client failing to make the final payment to Three Nine Consulting then Three Nine Consulting is entitled to take any or all of the following remedies, in any order it sees fit:
The client understands that search engines are independent companies who select and rank sites using their own criteria and therefore to obtain a high-ranking the client must follow Three Nine Consulting recommendations for optimising their website for search engine listing. If the client fails to follow Three Nine Consulting recommendations then the results achieved by Three Nine Consulting will have considerably less importance than would be achieved otherwise.
Although Search Engine Result Pages are displayed on other search engines e.g. AOL, Yahoo etc, the work that is carried out by Three Nine Consulting is solely aimed at increasing visibility and boosting search engine ranking on Google.
Three Nine Consulting stress that it is not possible to give any guarantees for any specific result on any search engine, nor can we quantify the level of increased traffic or sales, as a result of the search engine optimisation campaign. Advertising online is an unpredictable market place and Three Nine Consulting can give no guaranteed positioning.
Three Nine Consulting must have the ability to optimize the structure and content of your web pages. Such changes generally have a minimal visual impact. Three Nine Consulting will work directly with you in order to maintain the original look and feel of your website.
The client must provide Three Nine Consulting with log-in information (FTP username and password) to allow us to gain access to your website.
Three Nine Consulting will maintain confidentiality of log-in information. You must inform your webmaster or anyone else who has access to the Web site that Three Nine Consulting are performing Search Engine Optimisation services on your site.
The signatory to this agreement on behalf of the client warrants that he/she has the authority to commit the client to this agreement and further confirms that this agreement is between two businesses. If any of the clients payments are made by a credit card or debit card, which is not in the name of the business, then it is for the client to reimburse the card holder for any payments made on the client’s behalf.
We accept offline payments such as credit card payments, cheques made payable to Three Nine Consulting, Cash and Bank Transfers. We Accept Online Payments via PayPal only. We have an agreements in place with Streamline.
Cheque’s are to made payable to Three Nine Consulting Limited and then posted to the address: Three Nine Consulting Limited, 25 Salt Spring Drive Royal Wootton Bassett Swindon Wiltshire SN4 7SD
Note that if paying via cheque’s then standard clearance of 5 working days of receiving the clients cheque and CLEARED funds before any work commences.
All prices quoted do not include VAT unless stated on the specific quotation. VAT is not negotiable and we have to charge VAT on all our invoices.
The Company use Debt Recovery Agents to recover any outstanding invoice charges. All invoices are due for payment strictly according to invoice terms stated at the footer of the invoice or 30 days from the invoice date.
Any invoice outstanding beyond this period will be referred to out Debt Recovery Agents and will be subject to a standard referral fee of 10% or £25, which ever is the greater.
Recovery agents will add a surcharge of 15% plus VAT. It will be the CLient responsibility to pay the surcharge and all other fees incurred; this is legally enforceable.
If regular service payments are collected via Credit or Debit card, then Client agrees that in the event of a cancellation of services, the Company have the authority to recover the shortfall in payment from the card information that the Client have provided.
The Company have confidence in service provided but should the client not be satisfied by the service, send a refund request to: email@example.com.
The Company will investigate the reasons why the Client is not satisfied. All claims are investigates in an attempt to deduct specific charges as outlined in the refund request.
The Company will send the Client refund using a company cheque as payment method.
Note: No refunds for off-page work such as: search engine submission projects, directory submission projects, article submission projects, press release submission projects, content creations bulk orders or other off-page projects.
The Company accepts no liability for loss of service, unavailability of files, damage of data, misuse of equipment by other clients, failure of any externally managed equipment or Communications devices or other services deemed to be beyond the Company control.
We do not have any affiliate/reseller program and we do not have any resellers or affiliates. We only accept outsourced project requests if there is a benefit to the client and there would be a written agreement in place with the client, however Three Nine Consulting do not have any responsibility for a third-party outsourced business.
The Company will never ask for Client financial information.
Username and passwords that are required should only be shared once an agreement is in place.
If The Company create any user accounts for the benefit of the work being carried then the security email address or reset password email address where possible will be the clients email address giving the client full control.
All user accounts opened for the client will be documented and provided to the client in an email.
If the Client receive and or find any fake emails or phishing attempts, please report it to: firstname.lastname@example.org and do not respond to the requests.
The Company will never ask a third-party to contact a client by email or telephone unless an agreement with the client is in place verbally or via email before hand.
Do not share any information relating to costs or process that the Company follow as this would break any contract that is in place with the Company.
Tactics and process that the Company follow are sometime unique and these give the Company an advantage over competitors and thus the information is confidential and cannot be shared with a third party.
The Agreement is in place to protect both the client and the Company.